Omnichannel, intelligent, proactive virtual agent
US11775891B2 · kind B2 · utility
6Cited by
10References
24Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 31, 2018 |
| Grant date | Oct 3, 2023 |
| Priority date | — |
| Expiry date | Jul 31, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An omni-channel, intelligent, proactive virtual agent system and method of use are provided by which a user may engage in a conversation with the agent to interact with structured and unstructured data of an enterprise that is stored in a domain-specific world model for the enterprise.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.