Dynamic capacity ranges for workforce routing
US11775937B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 6, 2016 |
| Grant date | Oct 3, 2023 |
| Priority date | — |
| Expiry date | Dec 2, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06316
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method for workforce scheduling using dynamic capacity ranges are provided. A capacity model associates distances of locations within a service area from a depot with a series of appointment time windows such that appointment time windows having a relatively greater amount of available worker capacity are associated with a greater range of distances than appointment time windows having a relatively smaller amount of available worker capacity. After a distance from the depot to a location of an appointment to be scheduled is determined, appointment time window suggestions are automatically produced based on which appointment time windows as defined in the capacity model are associated with the location of the appointment to be scheduled. As capacity changes due to bookings, the capacity model is dynamically updated. A system and method for workforce routing, based at least in part on using dynamic capacity ranges, are also provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.