Agent-facilitated claims damage estimation

US11783428B2 · kind B2 · utility

Assignee

• Allstate Insurance Company · US

Inventors

• Suchandra Banerjee · Northbrook, US
• Jennifer A. Brandmaier · Chicago, US
• Mark E. Faga · Evanston, US
• Robert H. Johnson · Hoffman Estates, US
• Clint J. Marlow · Barrington, US
• Curtis Murphy · Springfield, US
• Kurt M. Stricker · Northfield, US
• Josh Campbell · Northbrook, US

Key dates

• Filing date: Jun 20, 2022
• Grant date: Oct 10, 2023
• Expiry date: Jun 20, 2042

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/08
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and methods provide for an automated system for analyzing damage to process claims and pre-claim consultations associated with an insured item, such as a vehicle. An enhanced claims processing server may analyze damage associated with the insured item using photos/video transmitted to the server from a user device (e.g., a mobile device). The mobile device may receive feedback from the server regarding the acceptability of submitted photos/video, and if the server determines that any of the submitted photos/video is unacceptable, the mobile device may capture additional photos/video until all of the data are deemed acceptable. In addition, the server may interface with third party entities such as repair shops and may generate a payment for compensating a claimant for repair of the insured item.