Augmented reality (AR) device support
US11783551B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 28, 2021 |
| Grant date | Oct 10, 2023 |
| Priority date | — |
| Expiry date | Oct 28, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG07F19/209
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A managed device associated with an error code is identified. An animation associated with physically manipulating a component and parts of the component for the managed device is generated. The animation representing a workflow for resolving the error code. A live video feed of the managed device and the physical surroundings of the managed device is presented within an Augmented Reality (AR) interface on a mobile device operated by a support person. The animation is rendered over a portion of the live video feed for the support person to view while following the workflow and physically manipulating the component and parts of the managed device to resolve the error code.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.