Enrollment and authentication over a phone call in call centers
US11783839B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 30, 2021 |
| Grant date | Oct 10, 2023 |
| Priority date | — |
| Expiry date | Dec 14, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6054
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Embodiments described herein provide for a voice biometrics system execute machine-learning architectures capable of passive, active, continuous, or static operations, or a combination thereof. Systems passively and/or continuously, in some cases in addition to actively and/or statically, enrolling speakers. The system may dynamically generate and update profiles corresponding to end-users who contact a call center. The system may determine a level of enrollment for the enrollee profiles that limits the types of functions that the user may access. The system may update the profiles as new contact events are received or based on certain temporal triggering conditions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.