Alerting, diagnosing, and transmitting computer issues to a technical resource in response to an indication of occurrence by an end user
US11789760B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Jan 10, 2022 |
| Grant date | Oct 17, 2023 |
| Priority date | — |
| Expiry date | Jan 10, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH01H13/14
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems, methods, and software for providing collection and curation of real-time data and submission to a technical resource upon an indication of an issue in a computing device from an end user. The computing device is monitored and computer usage data and system diagnostic data collected from the device during use by an end user. Upon receiving an indication from the user of an occurrence of an issue, additional information regarding the issue is collected from the end user while additional system diagnostic data about the computing device at a time of occurrence of the issue is collected. The collected information and data are then curated by the computing device in regard to the issue and transmitted to a remote server for access by a technical resource.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.