Methods and systems for automatic call routing with no caller intervention using anonymous online user behavior
US11790394B2 · kind B2 · utility
0Cited by
3References
19Claims
0Family size
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Key dates
| Filing date | Mar 18, 2019 |
| Grant date | Oct 17, 2023 |
| Priority date | — |
| Expiry date | Mar 18, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0277
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A call conversion tracking system is disclosed that tracks call-based communications initiated from invitational content. Based on the tracking, the call conversion tracking system generates data analytics quantifying the effectiveness of the invitational content's ability to trigger a voice call (e.g., a phone call) and/or other type of voice communication. The system correlates the voice communication data and sales-related data, and associates such data to interactions within the invitational content responsible for driving the call and sale.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.