Resolving unique personal identifiers during corresponding conversations between a voice bot and a human

US11790906B2 · kind B2 · utility

Assignee

• Google LLC · US

Inventors

• Rafael Goldfarb · Hadera, IL
• Or Guz · Givatayim, IL
• Lior Alon · Ramat Gan, IL
• Assaf Hurwitz Michaely · New York, US
• Golan Pundak · New York, US
• Shmuel Leibtag · Tel Aviv-Yafo, IL
• Tomer Amiaz · Tel Aviv-Yafo, IL
• Dan Rasin · Givatayim, IL
• Asaf Aharoni · Ramat HaSharon, IL

Key dates

• Filing date: Jan 25, 2021
• Grant date: Oct 17, 2023
• Expiry date: Jun 3, 2041

Classification

• Technology area (CPC G): Physics
• CPC primary: G10L2015/228
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

Implementations are directed to causing a voice bot to utilize a plurality of ML layers in resolving unique personal identifier(s) for a human while the voice bot is engaged in a corresponding conversation with the human. The unique personal identifier(s) can include a unique sequence of alphanumeric characters that is personal to the human. In some implementations, ASR speech hypothes(es) corresponding to spoken utterance(s) that include the unique personal identifier(s) can be processed to generate candidate unique personal identifier(s), given alphanumeric character(s) of the candidate unique personal identifier(s) can be selected, and the voice bot can prompt the human with clarification request(s) to clarify the given alphanumeric character(s) until it is predicted to correspond to the an actual unique personal identifier(s) for the human(s). The unique personal identifier(s) can then be utilized in performance of further action(s) by the voice bot and/or other systems.