Integrated entity view across distributed systems

US11803555B2 · kind B2 · utility

Assignee

• Salesforce, Inc. · US

Inventors

• Leo Duy Tran · San Francisco, US
• David Angulo · Boulder, US
• David James Woodward · Bozeman, US
• Abhinav Chadda · Emeryville, CA
• David C. Hacker · Jacksonville, US
• Steven Ness · Victoria, CA
• Matt Lagrotte · Deerfield Beach, US
• Jason Moody · Burlington, US
• Daniel Marchant · Bishop, US
• Matthew James Mondok · Palm Harbor, US
• Federico Recio · Bethlehem, US
• Mehmet Orun · San Francisco, US
• Steven Kostrzewski · Novato, US
• Christopher Bill · Indianapolis, US
• Kaustubh Barde · Union City, US
• Lydia Lodovisi · Indianapolis, US
• Sarah Flamion · Newburgh, US
• Jamin Hall · Suwanee, US
• Charles Fineman · Berkeley, US

Key dates

• Filing date: Jan 31, 2019
• Grant date: Oct 31, 2023
• Expiry date: Jan 31, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F16/288
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.