Systems and methods for management of automatic teller machines

US11804111B1 · kind B1 · utility

Assignee

• CAPITAL ONE SERVICES, LLC · US

Inventors

• Christopher Schott · Arlington, US
• Matthew Appleby · Washington, US
• Shay Cohen · Givatayim, IL
• Euihyun Hwang · Arlington, US
• Tyler Pilato · Reston, US
• Tabatha Seawell · McLean, US
• Arturo Urquiza · Arlington, US

Key dates

• Filing date: Apr 27, 2022
• Grant date: Oct 31, 2023
• Expiry date: Apr 27, 2042

Classification

• Technology area (CPC G): Physics
• CPC primary: G07F19/211
• WIPO field: Control
• WIPO sector: Instruments

Abstract

Disclosed herein are systems and methods of automated teller machine (ATM) management. The method can include receiving, from an ATM, an operating log from an out-of-band management chip. The method can further include determining, from the operating log, that the ATM is in an out-of-service state. The method can further include transmitting instructions to the out-of-band management chip to capture a system image of the ATM. In response, the method can include receiving the system image of the ATM from the out-of-band management chip and diagnosing a fault in the ATM based on the system image. The fault in the ATM can be the fault which caused the ATM to be in the out-of-service state. Finally, the method can include transmitting instructions for one or more corrective actions to the out-of-band management chip. The corrective actions can remedy the fault in the ATM.