Systems and methods for configuring and dynamically applying call route groups
US11805207B2 · kind B2 · utility
0Cited by
9References
20Claims
0Family size
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Key dates
| Filing date | Aug 26, 2021 |
| Grant date | Oct 31, 2023 |
| Priority date | — |
| Expiry date | Aug 26, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13141
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system for selecting communication routes based on multiple criteria may allow users to configure call routing systems to dynamically route calls by performing one or more of: ranking call destinations (e.g., vendors or trunk locations), adjusting or replacing route groups, queuing calls, activating interactive voice responses (IVRs), and re-purposing ports and trunks.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.