Contact center call volume prediction
US11810022B2 · kind B2 · utility
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20Claims
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Key dates
| Filing date | Feb 28, 2020 |
| Grant date | Nov 7, 2023 |
| Priority date | — |
| Expiry date | Mar 6, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/402
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for using piecewise forecasts involves obtaining, by a model discovery service, a plurality of models and generating, by a demand prediction service, a plurality of values for a time series variable. The plurality of values corresponding to a plurality of days to be predicted. The method further involves inputting the plurality of values for the time series variable as part of a piecewise forecast to a headcount estimation service and generating, by the headcount estimation service with the piecewise forecast, an estimated headcount from the time series variable.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.