Patent · US Active

Deep tracing of user experience

US11811623B2 · kind B2 · utility

0Cited by

14References

19Claims

0Family size

Assignee

Zscaler, Inc. · US

Inventors

Amit Sinha · San Jose, US
Srikanth Devarajan · San Jose, US
Chakkaravarthy Periyasamy Balaiah · San Jose, US
Khaireddine Mazboudi · San Jose, US
Sandeep Kamath Voderbet · Sunnyvale, US
Sushil Pangeni · Fremont, US
Pratap Ramachandra · Kanchinakote, IN
Amber Wu · San Jose, US

Key dates

Filing date	Nov 16, 2021
Grant date	Nov 7, 2023
Priority date	—
Expiry date	Nov 16, 2041

Classification

Technology area (CPC H)Electricity
CPC primaryH04L43/16
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

Techniques for deep tracing of one or more users via a cloud-based system include receiving a request from an administrator to actively troubleshoot a user; causing a user device associated with the user to create a deep tracing session based on the request; assisting the user device in performing one or more traces of a plurality of traces to a destination; receiving results from any of the plurality of traces and results from metrics collected at the user device; and displaying a network map between the user device and the destination.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.