Automatic chatbot generation through causal analysis of historical incidents
US11811707B2 · kind B2 · utility
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Key dates
| Filing date | Jul 20, 2021 |
| Grant date | Nov 7, 2023 |
| Priority date | — |
| Expiry date | Sep 17, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/088
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for receiving a historical incident data set with the historical incident data set including a plurality of data records, for each given data record of the plurality of data records, applying a causal analysis algorithm to determine a set of causal factor(s) for the historical instance of an incident corresponding to the given data record to obtain a problems and solutions data set, and automatically, and by machine logic, generating a chatbot based, at least in part, on the problems and solutions data set.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.