Combination of real-time analytics and automation
US11818291B2 · kind B2 · utility
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Key dates
| Filing date | Sep 1, 2021 |
| Grant date | Nov 14, 2023 |
| Priority date | — |
| Expiry date | Sep 10, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/401
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.