Patent · US Active

Identifying relational segments

US11822888B2 · kind B2 · utility

1Cited by

35References

20Claims

0Family size

Assignee

Verint Americas Inc. · US

Inventors

Ian Beaver · Spokane, US
Cynthia Freeman · Albuquerque, US
Andrew T. Pham · Modesto, US

Key dates

Filing date	Aug 21, 2019
Grant date	Nov 21, 2023
Priority date	—
Expiry date	Jan 25, 2040

Classification

Technology area (CPC G)Physics
CPC primaryG10L2015/226
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Features, libraries, and techniques are provided herein for determining the kinds of relational language that are present. Applying audio, emojis, and sentiment shifts as features may be used to determine whether the customer is providing backstory, whether there is ranting, etc. Textual features may be considered, as well as audio features may be considered.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.