Systems and methods for artificial intelligence-based root cause analysis of service incidents
US11836037B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 16, 2021 |
| Grant date | Dec 5, 2023 |
| Priority date | — |
| Expiry date | Dec 3, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0778
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Some embodiments of the current disclosure disclose methods and systems for analyzing root causes of an incident disrupting information technology services such as cloud services. In some embodiments, a set of problem review board (PRB) documents including information about said incidents may be parsed using a natural language processing (NLP) neural model to extract structured PRB data from the unstructured investigative information contained in the PRB documents. The structured PRB data may include symptoms of the incident, root causes of the incident, resolutions of the incidents, etc., and a causal knowledge graph causally relating the symptoms, root causes, resolutions of the incidents may be generated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.