Systems and methods for real-time processing of audio feedback
US11842372B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 15, 2020 |
| Grant date | Dec 12, 2023 |
| Priority date | — |
| Expiry date | Aug 15, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Embodiments discussed herein are directed to systems and methods for processing audio feedback on a business, product or service offered and providing the feedback to an associated company in a way that enables the appropriate actors within the company's organizational hierarchy to analyze and take action with respect to the feedback. Customers or employees can interact with a virtual assistant platform or other voice recognition platform to access a feedback service that enables customers or employees to provide feedback to or have a conversation with any business about their product or service. The feedback service can be accessed at any time using a mobile phone or internet connected speaker device using a digital assistant platform.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.