Methods and apparatus for analyzing internal communications within an organization using natural language processing to recommend improved interactions and identify key personnel
US11868735B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 14, 2022 |
| Grant date | Jan 9, 2024 |
| Priority date | — |
| Expiry date | Sep 14, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/101
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
In an embodiment, communication data including an interaction between at least two individuals in an organization is received via at least two communication platforms. Content of the interaction is extracted to produce extracted content. A frequency of interaction and a type of interaction between the at least two individuals is determined based on the extracted content. A map representative of social interaction within the organization is generated. The map includes an indication of the frequency of interaction and the type of interaction between the at least two individuals. A new frequency of the interaction and a new type of interaction for at least a first individual of the at least two individuals with another individual is determined based on the map. A signal representing the new frequency of interaction and the new type of interaction with the other individual in the organization is provided to a compute device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.