Structure-based multi-intent email classification
US11893051B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 22, 2021 |
| Grant date | Feb 6, 2024 |
| Priority date | — |
| Expiry date | Jan 18, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In some examples, structure-based multi-intent email classification may include receiving an email thread that includes a plurality of emails including an email that is to be classified, and identifying, for the email thread, a process associated with the email thread, Based on the process associated with the email thread and for each sentence of the email that includes a plurality of sentences, a corresponding classifier may be determined from a plurality of classifiers, and applied to each sentence of the email to generate classified sentences. At least one entity may be extracted from each of the classified sentences of the email. Based on the at least one extracted entity, the email may be classified.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.