Cybersecurity for sensitive-information utterances in interactive voice sessions using risk profiles
US11900927B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 23, 2020 |
| Grant date | Feb 13, 2024 |
| Priority date | — |
| Expiry date | Feb 17, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/228
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An example method includes obtaining, by a computing system, first audio data representing one or more initial utterances during an interactive voice session with an interactive voice system; generating, by the computing system, based on the first audio data, a prediction regarding whether a subsequent utterance of a user in the interactive voice session will contain sensitive information, wherein the subsequent utterance follows the one or more initial utterances in time; obtaining, by the computing system, second audio data representing the subsequent utterance; determining, by the computing system, based on the prediction and based on a risk profile of the interactive voice system, whether to transmit the second audio data to the interactive voice system; and based on the determination to transmit the second audio data to the interactive voice system, transmitting the second audio data to the interactive voice system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.