Natural language enrichment using action explanations
US11907863B2 · kind B2 · utility
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25Claims
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Key dates
| Filing date | Jul 24, 2020 |
| Grant date | Feb 20, 2024 |
| Priority date | — |
| Expiry date | Apr 12, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/022
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments are provided that relate to a computer system, a computer program product, and a computer-implemented method for improving performance of a dialog system employing an automated virtual dialog agent. Embodiments involve utilizing an automated virtual agent to receive a natural language request and generate a corresponding response, automatically identifying and resolving a corresponding knowledge gap between the request and response, and refining the automated virtual agent with the resolved knowledge gap.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.