Intelligent contextual help chat in a multi-tenant database system
US11914744B2 · kind B2 · utility
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12References
20Claims
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Key dates
| Filing date | Mar 31, 2021 |
| Grant date | Feb 27, 2024 |
| Priority date | — |
| Expiry date | Feb 18, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Disclosed are some implementations of systems, apparatus, methods and computer program products for providing contextually relevant recommendations based on a context of the user. The context of the user may be determined according to a set of privacy settings of the user, where the set of privacy settings indicates contextual features for which values are permitted to be accessed by a recommendation system. The contextual features may include user-related features and/or tenant features pertaining to a tenant of a multi-tenant database.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.