Systems and methods for intent-based natural language processing
US11914952B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 25, 2021 |
| Grant date | Feb 27, 2024 |
| Priority date | — |
| Expiry date | Aug 20, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/3329
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method may include for intent-based natural language processing may include conversation engine: receiving from a conversation program executed on a user electronic device, a unique identifier for a user; calling an external controls program with the unique identifier and a type of the user electronic device, wherein the external controls program identifies a directive of intent and an alternate action; receiving the directive of intent and the alternate action; receiving text of an utterance in a conversation from the conversation program; selecting one of a plurality a priority of intents based on the text of the utterance; receiving a plurality of potential intents and a confidence score for each potential intent from a natural language understanding computer program; selecting a selected intent; determining that the directive of intent matches the selected intent; and executing the alternate action.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.