Systems and methods for account synchronization and authentication in multichannel communications
US11924205B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | May 8, 2023 |
| Grant date | Mar 5, 2024 |
| Priority date | — |
| Expiry date | May 8, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L2463/082
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Disclosed embodiments provide a framework to enable automatic identification and authentication of users to allow for multichannel communications in an authenticated state. In response to an authentication request from an end agent engaged in a communications session with a user, a current authentication state associated with the user is determined. Based on the current authentication state and a set of authentication rules associated with the end agent, a set of authentication challenges are identified and executed by an application implemented on the user's computing device. Data corresponding to completion of these authentication challenges is used to determine a new authentication state, which can be used to update the communications session.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.