System for routing of requests
US11928139B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 30, 2022 |
| Grant date | Mar 12, 2024 |
| Priority date | — |
| Expiry date | Jul 30, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F21/6227
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems for processing queries may first determine correspondence between the parameters of the query and a set of existing data entries, a set of previous queries that have been received, or both the existing data entries and the previous queries. If the query parameters do not correspond to the data entries or pervious queries, correspondence is determined between the query parameters and group data that associates at least a subset the query parameters with a particular group that may generate a response to the query. The same group or the generated response may be used when similar queries are received. If the group transmits the query to a different group or if negative user feedback is received, the group data may be modified to indicate the different group or to remove the association with the initial group that received the query.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.