Utilizing customer service incidents to rank server system under test configurations based on component priority
US11929893B1 · kind B1 · utility
1Cited by
1References
19Claims
0Family size
Assignee
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Key dates
| Filing date | Dec 14, 2022 |
| Grant date | Mar 12, 2024 |
| Priority date | — |
| Expiry date | Dec 14, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/147
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An information handling system instantiates a hardware configuration generator to generate platform configurations. The hardware configuration generator provides a ranked list of the platform configurations, receives platform customer service request information, provides a ranked list of part numbers associated with the platform configurations based upon the customer service request information, and modifies the ranked list of platform configurations based upon the ranked list of part numbers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.