Intent determination in a messaging dialog manager system
US11934787B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 29, 2021 |
| Grant date | Mar 19, 2024 |
| Priority date | — |
| Expiry date | Apr 29, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/10
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Computer-implemented methods, computer program products, and computer systems for improving intent determination in a messaging dialog manager system. The computer-implemented method for improving intent determination in a messaging dialog manager system may include one or more processors configured for receiving first agent entry data corresponding to a first agent communicating in a messaging dialog interface, determining that the first agent entry data expects a response that is within a first response domain, determining that a first user entry entered in the messaging dialog interface is not within the first response domain. Further, the computer-implemented may include identifying a second agent configured with a second response domain that includes the first user entry and transmitting the first user entry to the second agent to facilitate a seamless transition of an established communicational flow between the first agent and a first user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.