User interface associated with holistic digital claims platform

US11935127B2 · kind B2 · utility

Assignee

• State Farm Mutual Automobile Insurance Company · US

Inventors

• William Simonovich · Sugar Hill, US
• Jordan Leach · Atlanta, US
• Natalie R. Smith · Alpharetta, US
• Brittany Boyer · Roswell, US
• Yohan Santos · Cumming, US
• Kenrick Niedbalski · Atlanta, US
• Richard Kim · Santa Monica, US
• Deborah Taylor · Bloomington, US
• Jared Musil · Roswell, US
• Archy Ntabona · Lawrenceville, US
• Abdul Wahab · Lilburn, US
• Loubna Fassi · Atlanta, US
• Mary Gonsalves · Normal, US
• Benjamin Tarmann · Normal, US
• Sam Yeargin · Alpharetta, US

Key dates

• Filing date: Feb 9, 2022
• Grant date: Mar 19, 2024
• Expiry date: Feb 9, 2042

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L67/55
• WIPO field: Digital communication
• WIPO sector: Electrical engineering

Abstract

This technology relates to providing a web-based digital claims platform to provide users with a simple and customized experience when filing insurance claims. The platform is enabled by a plurality of back-end application programming interface (API) resources. These API resources are event-driven (e.g., when an “event” associated with the claim occurs, the status of the claim changes and the API is provided with updated information indicative of the change). The platform includes a customized user interface (UI) that tailors the claim experience to a particular user's needs. The customization can be based off of stated user preferences and/or learned user preferences associated with the user's past behavior. A user can perform/request various services through the customized UI's self-service function (e.g., rent a car, find a hotel room, select a repair shop, etc.). Additionally, the customized UI can enable the user upload documents, track claim status, find relevant help topics, etc.