Technologies for classifying feedback using machine learning models
US11941082B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 12, 2019 |
| Grant date | Mar 26, 2024 |
| Priority date | — |
| Expiry date | Oct 30, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0203
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for classifying product feedback by an electronic device are described. According to certain aspects, an electronic device may receive consumer feedback entries associated with various products, where each entry may include an initial classification. The electronic device may analyze each entry using a machine learning model to determine a subsequent classification for the entry. When there is a mismatch between classifications, the electronic device may present information associated with the entry for review by a user, where the user may specify a final classification for the entry, and the electronic device may update the machine learning model for use in subsequent analyses.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.