System for engagement of human agents for decision-making in a dynamically changing environment
US11941500B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 20, 2022 |
| Grant date | Mar 26, 2024 |
| Priority date | — |
| Expiry date | Dec 20, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/084
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Disclosed is a system and a method for engagement of human agents for decision-making in a dynamically changing environment. An information request related to a problem requiring a decision is received. Further, problem data comprising metadata associated to the problem, and decision-making data is received. Then, an information type is determined for the information request. Subsequently a set of human agents from a list of one or more human agents is determined using an engagement model. Further, a request elicitation type is determined for the set of human agents using an elicitation model. Further, an input is received from the set of human agents. Further, the input is used to retrain the engagement model and the elicitation model. Finally, the decision-making data is continuously enhanced based on the input received, the request elicitation type, and the information type.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.