Recommending investigation instructions for log based alerts in a computerized system
US11941556B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 12, 2021 |
| Grant date | Mar 26, 2024 |
| Priority date | — |
| Expiry date | Oct 12, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/06
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An incident management system comprises a processor adapted for: receiving a plurality of logs each documenting at least one historical investigation instruction executed in the management system and each comprising a parameter range of the historical instruction and a presentation type of response data received in response to executing the historical instruction; and in each of a plurality of iterations: receiving from a GUI of the management system an incident report selected by a user from a plurality of incident reports presented therein; generating, based on the incident report and an analysis of the logs, a sequence of investigation instructions for generating part of the GUI depicting analysis data for cause-analysis of an incident documented by the incident report; and presenting the sequence of instructions in the GUI such that when the user selects one of the sequence of instructions, the selected instruction is executed by the processor.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.