Customer sentiment-driven, multi-level, proximity responder
US11948175B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | May 7, 2020 |
| Grant date | Apr 2, 2024 |
| Priority date | — |
| Expiry date | Nov 5, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06V40/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system for determining a likelihood that a pre-determined customer will enter a selected customer support center (CSC) is provided. The system includes a customer-tracking system for determining whether the customer is within a predetermined distance of the CSC. The tracking system is set to a tracking state in response to receiving a customer tracking opt-in selection. The system also includes a biometric monitoring system that monitors, using an electronic device in close proximity to the customer, when the customer is determined to be within the pre-determined distance of the CSC. The biometric monitoring system monitors the customer's biometric functions to determine the likelihood of the customer entering the CSC. When a determination of the likelihood of the customer physically entering the CSC is higher than a threshold level, the system may provide the likelihood, as further influenced by the customer sentiment condition, of the customer entering the CSC.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.