Addressing conditions impacting communication services
US11949637B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 1, 2022 |
| Grant date | Apr 2, 2024 |
| Priority date | — |
| Expiry date | Apr 1, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/56
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A server of an on-premises data center used for a software platform identifies a condition impacting real-time communication services at a premises housing devices accessing the software platform. The server transmits, to a device of an administrator associated with the premises via a messaging application for real-time communication between two or more human-operated devices, a message indicating the condition and including one or more selectable elements each associated with a different action for addressing the condition. The server receives an indication of a selectable element selected from amongst the one or more selectable elements at the device of the administrator. The server causes performance of the action associated with the selected selectable element.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.