Mitigating user dissatisfaction related to a product
US11954692B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 5, 2020 |
| Grant date | Apr 9, 2024 |
| Priority date | — |
| Expiry date | May 11, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16Y10/75
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Provided is a method, computer program product, and system for mitigating user dissatisfaction with a product. A processor may collect a first set of user interaction data and a first set of user sentiment data related to the product. The processor may generate a user profile for the user, including a satisfaction threshold for using the product based in part on the first set of user interaction data and the first set of user sentiment data. The processor may monitor a second set of user interaction data and a second set of user sentiment data. The processor may compare the second set of user interaction data and the second set of user sentiment data to the satisfaction threshold and determine that the user is experiencing dissatisfaction with the product when the satisfaction threshold has been exceeded. In response, the processor may output an action to reduce dissatisfaction of the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.