Incomplete problem description determination for virtual assistant user input handling
US11960841B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 31, 2021 |
| Grant date | Apr 16, 2024 |
| Priority date | — |
| Expiry date | Jul 28, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/084
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
User input handling by a virtual assistant includes receiving a sequence of natural language statements provided by a user to a virtual assistant, applying a cognitive model to the sequence of statements and determining whether the sequence of statements provides a complete problem description, by the user, to which the virtual assistant is to respond in assisting the user address a problem that the user experiences, prompting the user to provide an additional one or more statements to complete the problem description, based on completing the problem description, formulating and providing a response to the user based on a determined intent of the complete problem description, and monitoring input by the user based on providing the response, the input informing feedback for further training of the cognitive model to identify whether statement sequences provide complete or incomplete problem descriptions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.