Techniques for supervising communications from multiple communication modalities
US11962560B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 13, 2022 |
| Grant date | Apr 16, 2024 |
| Priority date | — |
| Expiry date | May 13, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/52
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Disclosed herein is a computing device and data store for use in the storage and retrieval of communication objects. The computing device can receive a first communication sent using a first communication modality and a second communication sent using a second communication modality. The computing device can determine that the first communication and the second communication correspond to a single interaction. The computing device can generate a communication object with a communications in a particular structure consistent across communication modalities using the first communication and the second communication. The computing device can determine contexts from the communication object and store the communication object in a database with the contexts. The computing device can retrieve the communication object in response to a search request based on the contexts.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.