Enabling dial home service requests from an application executing in an embedded environment
US11966767B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 28, 2020 |
| Grant date | Apr 23, 2024 |
| Priority date | — |
| Expiry date | Jan 26, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/815
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system application, such as a cloud tethering subsystem, is instantiated to execute in an embedded environment of a storage system. Errors of the system application that require external support such as memory overflows, daemon errors, etc., are collected and posted using an error reporting system call to an operating system of the storage system in which the virtualized environment is executing. The storage system operating system posts the errors to an error system reporting system as a dial home service request on behalf of the system application. In this manner, the system application can issue dial home service requests without having direct access to the external error resolution system. In some embodiments, a guest operating system utility uses a SCSI mechanism to post errors to the storage system operating system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.