Root cause identification and analysis
US11972382B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Feb 22, 2019 |
| Grant date | Apr 30, 2024 |
| Priority date | — |
| Expiry date | Aug 31, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments relate to monitoring an information technology (IT) environment having a plurality of domains through key performance indicator (KPI) data. In response to detection of a technical health problem, a first KPI related to the problem is identified. A root cause analysis is performed on the identified KPI generating a knowledge graph. A second KPI related to the first KPI is identified through the discovery of a correlation between the two identified KPIs. A diagnosis is generated for the technical health problem within the IT environment based on the discovered hidden correlation between the first KPI and second KPI. The generated diagnosis includes the root cause of the technical health issue.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.