On demand end user monitoring for automated help desk support
US11973843B2 · kind B2 · utility
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21Claims
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Key dates
| Filing date | Jun 22, 2022 |
| Grant date | Apr 30, 2024 |
| Priority date | — |
| Expiry date | Jun 22, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/1396
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Techniques are provided for an “on demand” or event-triggered end user monitoring/remote user monitoring (EUM/RUM) solution that is activated when the user has requested it, or an event (conditions of which are set by a user) occurs that triggers activation of the EUM/RUM solution. This EUM/RUM may be completely integrated into an enterprise IT Help Desk system, whereby support “tickets” are automatically generated when the monitoring solution is instantiated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.