Guided problem resolution using machine learning
US11978059B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 20, 2020 |
| Grant date | May 7, 2024 |
| Priority date | — |
| Expiry date | Mar 28, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/046
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and systems are disclosed that include receiving problem information from a user interface at a resolution identification system, receiving product information at the resolution identification system, and performing machine learning analysis of the problem information and the product information. The machine learning analysis produces one or more model outputs, and is performed by a machine learning system of the resolution identification system, using one or more machine learning models. Each of the one or more machine learning models produces a corresponding one of the one or more model outputs. Such a method can further include generating resolution information by performing an action identification operation using the one or more model outputs, and outputting the resolution information from the resolution identification system. The resolution information is output to the user interface.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.