Intelligent routing of data objects between paths using machine learning

US11983650B2 · kind B2 · utility

Assignee

• Salesforce, Inc. · US

Inventors

• Sarah Joann Aerni · San Francisco, US
• Zineb Laraki · San Francisco, US
• Penny Tselikis · Indianapolis, US
• Till Christian Bergmann · San Mateo, US
• Michael Weil · San Francisco, US
• Christian Posse · Lake Forest, US
• Jason Teller · San Bruno, US
• Alex Edelstein · San Francisco, US
• Mehmet Ezbiderli · San Francisco, US

Key dates

• Filing date: Jan 31, 2022
• Grant date: May 14, 2024
• Expiry date: Jul 3, 2042

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/063112
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Methods, systems, apparatuses, devices, and computer program products are described. An intelligent routing system may route a data object to a path in a process flow using a model, such as a machine-learned model. The system may receive a first data object and may route the first data object along a path of the process flow using a random routing procedure, for example, for model training. The routing may involve performing operations based on the path and the features of the first data object. The system may update one or more models based on an outcome of the operations. Following training, the system may insert a model into the process flow at a decision point between paths. The system may receive a second data object and may route the second data object to a path using the model and based on features of the second data object.