Smart feedback system

US11989747B2 · kind B2 · utility

Assignee

• SAP SE · DE

Inventors

• Anja Wilbert · Munich, DE
• Sabrina Regler · Munich, DE
• Erica Davis · San Francisco, US
• Oliver Latka · Penzberg, DE
• Alice Guenes · Fürstenfeldbruck, DE
• Lars Gregori · Munich, DE
• Ketaki Raut · Munich, DE
• Valentin Vieriu · Munich, DE

Key dates

• Filing date: Aug 5, 2020
• Grant date: May 21, 2024
• Expiry date: Sep 27, 2040

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04W4/80
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Methods and systems are used for providing a traveling avatar in a smart feedback system (SFS). As an example, a user associated with a first interaction with the SFS from a first device at a first location is identified. A first visualization of a personalized avatar associated with the user is provided to the first device. A first personalized feedback request is provided to the first device during the first visualization. First feedback of the user captured by the first device is received in response to the first personalized feedback request. The user associated with a second interaction with the SFS from a second device at the first location is identified. A second visualization of the personalized avatar is provided to the second device. A second personalized feedback request is provided to the second device. Second feedback of the user captured by the second device is received.