Graphical diagnosis and remediation of impairments within a service provider network
US11991056B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 16, 2022 |
| Grant date | May 21, 2024 |
| Priority date | — |
| Expiry date | Jun 16, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/507
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems, methods, and apparatuses disclosed herein can receive an inquiry from a subscriber of a service that describes a symptom of an impairment within the service provider network that is being experienced by the subscriber which is causing the service to not perform as expected. These systems, methods, and apparatuses can identify a symptom indicator from among multiple symptom indicators that corresponds, or most closely corresponds, to the symptom that is described by the subscriber. Thereafter, these systems, methods, and apparatuses can identify a remediation action from among multiple remediation actions that corresponds to the symptom indicator. In some situations, these systems, methods, and apparatuses can perform the remediation action to diagnose and/or to remedy the impairment within the service provider network.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.