Call volume prediction
US11991308B2 · kind B2 · utility
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4References
20Claims
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Key dates
| Filing date | Jul 30, 2021 |
| Grant date | May 21, 2024 |
| Priority date | — |
| Expiry date | Jan 20, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/55
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A sequence of call volume measurements is accessed, where each of the call volume measurements is associated with respective metadata. The respective metadata may provide information regarding a time period during which a call volume measurement was made. A window of the sequence of call volume measurements with the respective metadata is input to a machine learning model to obtain a prediction of a call volume. The machine learning model includes embedding functions that are applied to the respective metadata for the call volume measurements in the window.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.