Patent · US Active

Mining multi-party collaboration platforms to create triaging trees and playbooks

US12001785B2 · kind B2 · utility

0Cited by

8References

20Claims

0Family size

Assignee

International Business Machines Corporation · US

Inventors

Amitkumar M. Paradkar · Mohegan Lake, US
Amar Prakash Azad · Bengaluru, IN
Ajay Gupta · Savanuru, IN
Suranjana Samanta · Bengaluru, IN
Prateeti Mohapatra · Kanchinakote, IN
Harshit Kumar · Delhi, IN
Eyal Shnarch · Nes Ziona, IL

Key dates

Filing date	Sep 10, 2020
Grant date	Jun 4, 2024
Priority date	—
Expiry date	Aug 6, 2041

Classification

Technology area (CPC G)Physics
CPC primaryG06N7/01
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Methods, systems, and computer program products for mining multi-party collaboration platforms to create triaging trees and playbooks are provided herein. A computer-implemented method includes obtaining, from a multi-user platform, conversations related to at least one technical issue; generating a plurality of triaging trees by analyzing the conversations, wherein each of the triaging trees stores information corresponding to temporal sequences of steps related to diagnosing and resolving said at least one technical issue; and deriving a playbook for resolving said at least one technical issue at least in part by combining two or more of the plurality of triaging trees.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.