Determining repair instructions in response to natural language queries
US12008026B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 24, 2022 |
| Grant date | Jun 11, 2024 |
| Priority date | — |
| Expiry date | Feb 5, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/08
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques are described for performing automated operations related to identifying and using repair and maintenance information, such as summarizing and encoding such information for a number of problems, identifying specific repair or maintenance instructions in response to natural language queries, and using the identified instructions in further automated manners in some situations (e.g., to automatically initiate repair or maintenance actions on a particular target computing device). Identifying of specific instructions in response to a particular natural language query may include initially identifying a group of candidate groups of content that satisfy a defined similarity threshold to an encoded version of the natural language query, providing and using a trained validation model to evaluate each candidate content group and validate if it includes a responsive answer to the natural language query, and then further analyzing one or more validated candidate content groups to determine the actual responsive answer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.