Natural language processing machine learning to convert service recommendations to actionable objects
US12008580B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 29, 2021 |
| Grant date | Jun 11, 2024 |
| Priority date | — |
| Expiry date | Dec 13, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/56
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In an example embodiment, a natural language processing (NLP) machine learning and rules-based text extraction and analysis approach is used to convert a textual service recommendation document into customer-tailored actions considering the specific context-based executable script. This creates end-to-end automation in implementing suggestions provided in textual documents. Actions mentioned in the document can be processed automatically whenever possible, or at least transformed into a semi-automated action with system support. The solution can be configured to automate end-to-end converting of documents into personalized technical scripts and implementing these scripts at the customer-side.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.