Methods and apparatuses for recommending substitutions made during order fulfillment processes

US12008622B2 · kind B2 · utility

Assignee

• Walmart Apollo, LLC · US

Inventors

• Hyun Duk Cho · San Francisco, US
• Swati Bhatt · Mountain View, US
• Vidya Sagar Kalidindi · Milpitas, US
• Kamiya Motwani · Sunnyvale, US
• Sushant Kumar · Sunnyvale, US
• Kannan Achan · Saratoga, US

Key dates

• Filing date: Jan 24, 2020
• Grant date: Jun 11, 2024
• Expiry date: Jan 24, 2040

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0641
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system includes a computing device configured to obtain item attribute data that corresponds to a characteristic of an item ordered by a customer on an e-commerce platform and a common characteristic of a plurality of substitution items. The computing device is also configured to obtain customer attribute data identifying preferences of the customer and to determine a preference score for each substitution item in the plurality of substitution items based on the item attribute data and the customer attribute data. The preference score indicates a likelihood that the customer will accept one of the plurality of substitution items as a replacement for the item ordered by the customer. The computing device is also configured to rank each substitution item in the plurality of substitution items based on the preference scores.