System and method for processing of event data real time in an electronic communication via an artificial intelligence engine
US12014224B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 31, 2022 |
| Grant date | Jun 18, 2024 |
| Priority date | — |
| Expiry date | Nov 26, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F9/5027
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems, computer program products, and methods are described herein for processing of event data real time in an electronic communication via an artificial intelligence engine. The present invention is configured to electronically receive an electronic communication from a user to an entity, identify event data associated with the user, identify an inflection level and a language attribution level from the electronic communication by processing the electronic communication with an input recognition engine, form a categorization level by categorizing the electronic communication comprising the inflection level and the language attribution level using an artificial intelligence engine, and route the electronic communication to a designated group containing users associated with the entity and/or an artificial intelligence-based dialogue resolution.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.